Registered from 1 April 2013.
GP practice · independent evidence profile
Potterells Medical Centre
Station Road, North Mymms, Hatfield, Hertfordshire, AL9 7SN
CQC location 1-539555887NHS organisation code E82058
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A registered address may be where care is managed rather than delivered.
Area information from the registered record does not establish who funds or commissions this service. ODS code E82058. Data refreshed 19 October 2026.
Location and contact
Station Road, North Mymms, Hatfield, Hertfordshire, AL9 7SN
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Potterells Medical Centre
Assessment dated 20 October 2024. Published 30 September 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Feedback from patients and stakeholders was positive, with the majority describing staff as caring, attentive and responsive to their needs. We reviewed a variety of information from significant events and complaints submitted by the practice, complaints and feedback sent to CQC prior to and during the assessment and inhouse practice survey results. We also reviewed patient feedback from the 2025 National Patient GP survey and data submitted by the provider.People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback. A total of 242 responses were received by CQC prior to the assessment, of which 228 were positive and only 14 were negative, indicating a consistently high level of patient satisfaction with the service. A small number of patients raised concerns regarding delays in referrals, lack of continuity of care and limited proactive communication of test results. While these themes presented potential risks to timely care and equitable access, particularly for patients without digital access, they were reported by a minority of respondents and did not reflect the overall experience of most patients using the service. Overall, feedback demonstrates strong patient confidence in the practice, with high satisfaction levels, although some improvements were needed in care coordination and follow-up processes.
GP Patient Survey 2026
What registered patients reported
105 completed questionnaires · 19.4% response rate.
Overall experience was good
Confidence interval 51.6%–89.2%Experience of contacting the practice was good
Confidence interval 63.4%–96%Last appointment met the patient’s needs
Confidence interval 64.8%–97%Healthcare professional was good at listening
Confidence interval 66%–97.2%Healthcare professional treated the patient with care and concern
Confidence interval 58.3%–93.9%Patient had confidence and trust in the healthcare professional
Confidence interval 69.6%–98.5%Reception and administrative team were helpful
Confidence interval 58.6%–93.9%Contacting the practice by phone was easy
Confidence interval 38%–81.6%Contacting the practice through its website was easy
Confidence interval 38.2%–83%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
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Community experiences
Patient reviews of Potterells Medical Centre
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
24 November 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.