Registered from 1 April 2013.
GP practice · independent evidence profile
Millcroft Medical Centre
Eagle Bridge Health And Well Being Centre, Dunwoody Way, Crewe, Cheshire, CW1 3AW
CQC location 1-539532228NHS organisation code N81016
A registered address may be where care is managed rather than delivered.
ODS code N81016. Data refreshed 31 August 2026.
Location and contact
Eagle Bridge Health And Well Being Centre, Dunwoody Way, Crewe, Cheshire, CW1 3AW
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Millcroft Medical Centre
Assessment dated 25 September 2025. Published 28 January 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The provider used feedback from people using the service to make improvements. The feedback directly to CQC from Give Feedback on Care (GFOC) showed that patient experiences were mixed, with more negative results in previous years. However, we saw that feedback received was more positive in 2025. Negative responses related to concerns around prescription errors and delays, culture, and lack of appointments. Feedback from Healthwatch was mixed with concerns around delays and difficulty gaining appointments. Results from the National GP Patient Survey were lower than expected around access to appointments, contact and satisfaction overall. Once patients secured an appointment, their satisfaction increased. However, many results were still below the local and national averages, particularly about access. This was something the practice was working on to improve. The Patient Participation Group (PPG) had recently been disbanded, and the provider was considering new ways to use this group for the benefit of the whole practice population.
GP Patient Survey 2026
What registered patients reported
101 completed questionnaires · 19.8% response rate.
Overall experience was good
Confidence interval 20.8%–93.3%Experience of contacting the practice was good
Confidence interval 18.8%–92.5%Last appointment met the patient’s needs
Confidence interval 32.8%–98.9%Healthcare professional was good at listening
Confidence interval 33.3%–98.8%Healthcare professional treated the patient with care and concern
Confidence interval 33.4%–98.9%Patient had confidence and trust in the healthcare professional
Confidence interval 34.6%–99.2%Reception and administrative team were helpful
Confidence interval 31%–98.5%Contacting the practice by phone was easy
Confidence interval 4.8%–79.2%Contacting the practice through its website was easy
Confidence interval 15.6%–93.2%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Millcroft Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
12 March 2020GoodCQC rating history
22 May 2019GoodCQC rating history
29 October 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.