Registered from 1 April 2013.
GP practice · independent evidence profile
Parkwood Surgery
Parkwood Drive, Warners End, Hemel Hempstead, Hertfordshire, HP1 2LD
CQC location 1-539526169NHS organisation code E82091
A registered address may be where care is managed rather than delivered.
ODS code E82091. Data refreshed 6 September 2026.
Location and contact
Parkwood Drive, Warners End, Hemel Hempstead, Hertfordshire, HP1 2LD
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is not always caring
Effective
This service is not always effective
Responsive
This service is not responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Parkwood Surgery
Assessment dated 12 February 2025. Published 8 April 2026.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
While some people described positive interactions, people’s experience of using the service was largely negative. People reported that care was not reliable, timely or responsive and described struggling to obtain appointments, even when advised to book by a clinician or when their symptoms worsened. The online consultation system often closed early, phone queues were long and appointments released at 8am were usually gone within minutes. As a result, some felt their only option was to queue outside early in the morning, which disproportionately affected the ability of working age adults, carers, older people and those with disabilities or mental health needs to access appointments. People described some staff attitudes as dismissive or unhelpful and said information given by reception staff was inconsistent. Privacy was not always respected. The reception area did not allow for confidential conversations and people reported having to shout personal information through a plastic barrier, staff discussing patient information in public areas and confidential details left visible on desks. People experienced delays in receiving medicines, test results and referrals. Examples included unsigned prescriptions, missing information on urgent medicines for children, and long waits for referrals or hospital letters to be actioned. Some patients reported harm or distress because important clinical information was not reviewed. Continuity of care was poor. People reported seeing different clinicians, experiencing cancelled appointments and receiving conflicting advice, medicines errors and failures to follow up results and care plans. Patients commonly saw different locum clinicians, felt their history was not understood, or were reviewed by staff who they felt were not at the appropriate clinical level. As a result, some people lost confidence in the service and chose to leave the practice after many years. People repeatedly said they did not feel listened to. Complaints often went unanswered or were felt to have been dismissed, and some individuals sought help from their Member of Parliament after being unable to get a response from the practice. Overall, feedback showed the service was not consistently kind, respectful or person centred. Many people felt distressed, dismissed and unsupported. The systemic issues in access, communication, continuity and leadership were directly affecting the quality and safety of care.
GP Patient Survey 2026
What registered patients reported
105 completed questionnaires · 30.3% response rate.
Overall experience was good
Confidence interval 27.8%–57.3%Experience of contacting the practice was good
Confidence interval 19.9%–48.2%Last appointment met the patient’s needs
Confidence interval 70.3%–93%Healthcare professional was good at listening
Confidence interval 64.4%–89.3%Healthcare professional treated the patient with care and concern
Confidence interval 61.9%–88%Patient had confidence and trust in the healthcare professional
Confidence interval 71%–93.6%Reception and administrative team were helpful
Confidence interval 38.5%–68.8%Contacting the practice by phone was easy
Confidence interval 5.3%–26.6%Contacting the practice through its website was easy
Confidence interval 21%–53%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Parkwood Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
6 July 2017GoodCQC rating history
24 January 2017GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.