Registered from 1 April 2013.
GP practice · independent evidence profile
Forum Family Practice
The Health Centre, Forum Way, Cramlington, Northumberland, NE23 6QN
CQC location 1-539375842NHS organisation code A84038
A registered address may be where care is managed rather than delivered.
ODS code A84038. Data refreshed 31 August 2026.
Location and contact
The Health Centre, Forum Way, Cramlington, Northumberland, NE23 6QN
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Forum Family Practice
Assessment dated 4 December 2025. Published 28 April 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The practice had sought feedback from patients on issues such as the appointment system. The most recent National GP Patient Survey results were higher than national averages (results reported on are from 30/12/2024 to 01/04/2025). For example, the percentage of respondents to the National GP Patient Survey who responded positively to the overall experience of their GP practice was 90.6%, while the national average was 75.4%. The practice sent us results of NHS friends and family data from 2025. The number of patients who were likely or extremely likely to reccomend the practice to friends and family was 94%, 6% did not know. Data from 2026 year‑to‑date showed that 93% of patients were likely or extremely likely to recommend the practice to friends and family, 6% were extremely unlikely, and 1% said they did not know. The practice sent us examples of feedback which some of the GPs had received which were consistantly positive with high praise. The practice had carried out a survey of the nursing team. Over 95% of patients who responded were either highly satisfied or satisfied with the team. The practice shared with us 15 compliments received within the last year; comments describing the practice included wonderful, compassionate and amazing service. The practice had not held any in person patient participation group (PPG) for 2 years due to operational challenges. However, they had a group of patients who they could email for feedback, we contacted 1 of the patients who told us that they had been consulted about improving the practice appointment system and the use of a nurse practitioner. We spoke with a representative from 1 of the care homes where the practice had patients who were resident. They gave us positive feedback. The healthcare professionals did a regular ward round and the practice were responsive to requests from patients at the care home. When we announced our assessment, we shared our online link with the practice to forward to patients to share their experiences with us. We received 31 items of feedback of which 26 were positive. Comments included excellent, professional service and felt listened to. Of the 5 negative comments there was no patterns or trends to the comments.
GP Patient Survey 2026
What registered patients reported
125 completed questionnaires · 36% response rate.
Overall experience was good
Confidence interval 82.1%–93.9%Experience of contacting the practice was good
Confidence interval 86.2%–96.3%Last appointment met the patient’s needs
Confidence interval 89.1%–97.9%Healthcare professional was good at listening
Confidence interval 84.8%–95.7%Healthcare professional treated the patient with care and concern
Confidence interval 82.5%–94.2%Patient had confidence and trust in the healthcare professional
Confidence interval 96.5%–100%Reception and administrative team were helpful
Confidence interval 88.2%–97.4%Contacting the practice by phone was easy
Confidence interval 81.3%–93.4%Contacting the practice through its website was easy
Confidence interval 66.4%–88.9%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Forum Family Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
28 April 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.