Registered from 1 April 2013.
GP practice · independent evidence profile
The Lakeside Surgery
Lakeside Road, Lymm, Cheshire, WA13 0QE
CQC location 1-539325446NHS organisation code N81108
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A registered address may be where care is managed rather than delivered.
Area information from the registered record does not establish who funds or commissions this service. ODS code N81108. Data refreshed 19 October 2026.
Location and contact
Lakeside Road, Lymm, Cheshire, WA13 0QE
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is not always caring
Effective
This service is not always effective
Responsive
This service is not always responsive
Safe
This service is not safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for The Lakeside Surgery
Assessment dated 19 June 2026. Published 15 September 2026.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
CQC received 155 responses through Give Feedback on Care relating to access, quality of care and treatment. Feedback was mixed, with just under half of respondents providing negative comments. This was supported by the National GP Patient Survey results, which were below local and national averages in several areas. The provider had not effectively analysed the GP patient survey to identify themes, drive learning or support continuous improvement. Although the practice had an active Patient Participation Group (PPG), its membership was not fully representative of the wider patient population. However, we also received a significant amount of positive feedback about the practice, including numerous thank-you cards and compliments regarding the care and support provided by staff.
GP Patient Survey 2026
What registered patients reported
121 completed questionnaires · 37.9% response rate.
Overall experience was good
Confidence interval 42.2%–67.2%Experience of contacting the practice was good
Confidence interval 43.5%–68.7%Last appointment met the patient’s needs
Confidence interval 70.3%–90.4%Healthcare professional was good at listening
Confidence interval 67.2%–88.6%Healthcare professional treated the patient with care and concern
Confidence interval 69.3%–89.9%Patient had confidence and trust in the healthcare professional
Confidence interval 79.1%–95.7%Reception and administrative team were helpful
Confidence interval 64.4%–86.5%Contacting the practice by phone was easy
Confidence interval 13.8%–35.6%Contacting the practice through its website was easy
Confidence interval 21%–48.1%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
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Community experiences
Patient reviews of The Lakeside Surgery
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
27 July 2016GoodCQC rating history
13 August 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.