Registered from 1 April 2013.
GP practice · independent evidence profile
St James Medical Practice
Malthouse Drive, Dudley, West Midlands, DY1 2BY
CQC location 1-538714669NHS organisation code M87026
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A registered address may be where care is managed rather than delivered.
Area information from the registered record does not establish who funds or commissions this service. ODS code M87026. Data refreshed 19 October 2026.
Location and contact
Malthouse Drive, Dudley, West Midlands, DY1 2BY
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for St James Medical Practice
Assessment dated 1 April 2026. Published 5 October 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of care and treatment they received. Recent feedback, including results from the National GP Patient Survey, demonstrated high levels of patient satisfaction across a range of areas. While there was no active Patient Participation Group (PPG) at the time of the assessment, the practice was taking steps to re-establish the group and strengthen opportunities for patient engagement and involvement. The service actively encouraged feedback and showed a commitment to using patients' views and experiences to inform service development and improvement. Patient surveys, complaints, and Friends and Family Test data were reviewed regularly to identify trends, learn from feedback, and drive continuous improvement in service delivery. Improvements to the service through patient feedback was on display in the practice.
GP Patient Survey 2026
What registered patients reported
98 completed questionnaires · 16.4% response rate.
Overall experience was good
Confidence interval 72.1%–87.1%Experience of contacting the practice was good
Confidence interval 67%–83.3%Last appointment met the patient’s needs
Confidence interval 80.4%–93.1%Healthcare professional was good at listening
Confidence interval 81.9%–94.1%Healthcare professional treated the patient with care and concern
Confidence interval 79.7%–92.7%Patient had confidence and trust in the healthcare professional
Confidence interval 83.2%–94.8%Reception and administrative team were helpful
Confidence interval 86.3%–96.6%Contacting the practice by phone was easy
Confidence interval 53.9%–72.5%Contacting the practice through its website was easy
Confidence interval 51%–73.6%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
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Community experiences
Patient reviews of St James Medical Practice
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
21 December 2023Requires improvementCQC rating history
16 April 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.