Dr Baxter and Partners

What CQC reported

The service is performing well and meeting our expectations.

People’s experience

In the 2023 National GP Patient Survey, the practice’s data for access was mixed. - Patient satisfaction with their GP practice appointment times and satisfaction with the appointment offered were in line with average. - Patient satisfaction with getting through to the practice by phone and with the overall experience of making an appointment were below average.

Patient feedback gathered by the practice was more positive, including feedback gathered after some recent improvements, but this cannot be compared directly to the National GP Patient Survey. We had feedback from 4 patients who made negative comments about the service, including about the time to get through by phone.

We recognise the pressure that practices are currently working under, and the efforts staff are making to maintain levels of access for their patients. At the same time, our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. Although we saw the practice was attempting to improve access, this was not yet reflected in the GP patient survey data or other sources of patient feedback.