Registered from 1 April 2013.
GP practice · independent evidence profile
Novum Health Partnership
Primary Care, Hawstead Road, London, SE6 4JH
CQC location 1-537784578NHS organisation code G85633
A registered address may be where care is managed rather than delivered.
ODS code G85633. Data refreshed 31 August 2026.
Location and contact
Primary Care, Hawstead Road, London, SE6 4JH
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Novum Health Partnership
Assessment dated 2 August 2024. Published 19 December 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Feedback shared directly with CQC and collected by the provider was generally positive about the quality of care and treatment. Recent survey results from the National GP Patient Survey showed patients sometimes found in difficult to access the GP practice via telephone and reported lower than average satisfaction with the overall experience of contacting the practice. There was an active patient participation group (PPG) who represented the views of people using the service. Patients told us their views were listened to, and managers made positive changes based on feedback.
GP Patient Survey 2026
What registered patients reported
123 completed questionnaires · 20% response rate.
Overall experience was good
Confidence interval 63%–90.8%Experience of contacting the practice was good
Confidence interval 60.6%–89.3%Last appointment met the patient’s needs
Confidence interval 73.9%–96.5%Healthcare professional was good at listening
Confidence interval 65.7%–92.5%Healthcare professional treated the patient with care and concern
Confidence interval 67.3%–93.4%Patient had confidence and trust in the healthcare professional
Confidence interval 74.1%–96.7%Reception and administrative team were helpful
Confidence interval 67.1%–93.3%Contacting the practice by phone was easy
Confidence interval 33.5%–68%Contacting the practice through its website was easy
Confidence interval 53.1%–87%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Novum Health Partnership
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/GpsMobile doctors
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
26 March 2024Requires improvementCQC rating history
29 April 2016GoodCQC rating history
15 October 2015GoodCQC rating history
8 January 2015Inspected but not ratedCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.