Registered from 1 April 2013.
GP practice · independent evidence profile
Burdwood Surgery
Wheelers Green Way, Thatcham, Berkshire, RG19 4YF
CQC location 1-537756858NHS organisation code K81102
A registered address may be where care is managed rather than delivered.
ODS code K81102. Data refreshed 31 August 2026.
Location and contact
Wheelers Green Way, Thatcham, Berkshire, RG19 4YF
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Burdwood Surgery
Assessment dated 5 May 2026. Published 24 June 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
As part of our inspection, we reviewed feedback from people who used the practice to understand their views and experience. This included speaking with people using the service at the time of our inspection and reviewing other feedback available to us. People were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey, which showed people were satisfied, especially regarding the ease of accessing services and the care and attention of staff. We received over 185 items of feedback from patients as a result of the practice sharing information and the direct website link to ‘CQC Give Feedback on Care’ to patients, which on the whole was positive. Patients gave examples of staff taking time to explain decisions and pathways of care whilst being kind and compassionate. The negative feedback we received was reviewed, anonymised and themed into areas for the practice to review. Themes identified within the negative feedback related to access and appointments, specifically the online appointment and triage tool. The practice responded positively to CQC sharing the themes and suggested they would continue to review feedback, data and capacity and make further adjustments. These adjustments would be shared with patients including the patient participation group (PPG). The practice promoted and monitored patient feedback collected via the NHS ‘Friends and Family’ Test results. We reviewed the most recent responses collected and verified from February 2026 (271 responses), March 2026 (239 responses) and April 2026 (322 responses). Using the combined responses from the last 3 months, 97% rated the service received at the practice as either ‘Good’ or ‘Very Good’. There was an active PPG who represented the views of people using the service. A representative from the PPG described how leaders made positive changes because of feedback. They spoke highly of their involvement and relationship with the practice, highlighting collaborative work including volunteer-led blood pressure events as part of the practices attempts to identify hypertension (high blood pressure which can lead to serious health concerns such as heart disease and stroke). The representative also provided feedback from their perspective as a patient. This feedback aligned to the other positive patient feedback collected throughout this inspection.
GP Patient Survey 2026
What registered patients reported
114 completed questionnaires · 28.4% response rate.
Overall experience was good
Confidence interval 78.2%–90.6%Experience of contacting the practice was good
Confidence interval 71.3%–85.5%Last appointment met the patient’s needs
Confidence interval 88.6%–97.2%Healthcare professional was good at listening
Confidence interval 87.5%–96.6%Healthcare professional treated the patient with care and concern
Confidence interval 88.4%–97.1%Patient had confidence and trust in the healthcare professional
Confidence interval 93%–99.2%Reception and administrative team were helpful
Confidence interval 85.6%–95.5%Contacting the practice by phone was easy
Confidence interval 57.4%–74.6%Contacting the practice through its website was easy
Confidence interval 53.4%–72.8%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Burdwood Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
3 December 2019GoodCQC rating history
24 March 2016Inspected but not ratedCQC rating history
30 July 2015GoodCQC rating history
21 December 2013Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.