Registered from 4 December 2018.
GP practice · independent evidence profile
Teldoc-Malinslee Medical Practice
Church Road, Malinslee, Telford, Shropshire, TF3 2JZ
CQC location 1-5237350328NHS organisation code Y01929
A registered address may be where care is managed rather than delivered.
ODS code Y01929. Data refreshed 31 August 2026.
Location and contact
Church Road, Malinslee, Telford, Shropshire, TF3 2JZ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Teldoc-Malinslee Medical Practice
Assessment dated 11 February 2025. Published 26 June 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
We recognise the pressure that practices are currently working under, and the efforts staff are making to maintain levels of access for their patients. At the same time, our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. At our previous inspection we found that patients could not always access appointments in a timely way and patient satisfaction on accessing the practice by telephone was below local and national averages . At this assessment the provider had taken action to address the shortfalls and had recruited additional staff to respond and meet people’s needs and had implemented a total triage system to provide a more effective approach to signposting patients to the appropriate clinicians. As part of the total triage system, patients had to complete a health co-pilot questionnaire in order to obtain an appointment. These were reviewed by a member of the clinical team and appointments were allocated with a clinician depending on the needs of the patient. These forms were accessible on the practice website. Results from the National GP Patient Survey showed the practice were below local and national averages in the overall experience of making an appointment. Comments we received showed negative views on access and receiving appropriate care and treatment.
GP Patient Survey 2026
What registered patients reported
108 completed questionnaires · 17.8% response rate.
Overall experience was good
Confidence interval 11.8%–89.7%Experience of contacting the practice was good
Confidence interval 7.9%–85.9%Last appointment met the patient’s needs
Confidence interval 24.2%–98.3%Healthcare professional was good at listening
Confidence interval 24.8%–98.2%Healthcare professional treated the patient with care and concern
Confidence interval 22.2%–97.5%Patient had confidence and trust in the healthcare professional
Confidence interval 26.3%–98.8%Reception and administrative team were helpful
Confidence interval 17.9%–96%Contacting the practice by phone was easy
Confidence interval 0.2%–67.2%Contacting the practice through its website was easy
Confidence interval 1.4%–79.7%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Teldoc-Malinslee Medical Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
16 March 2020GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.