Registered from 1 April 2013.
GP practice · independent evidence profile
Favell Plus Surgery
Weston Favell Primary Care Centre, Billing Brook Road, Northampton, Northamptonshire, NN3 8DW
CQC location 1-522320465NHS organisation code K83618
A registered address may be where care is managed rather than delivered.
ODS code K83618. Data refreshed 31 August 2026.
Location and contact
Weston Favell Primary Care Centre, Billing Brook Road, Northampton, Northamptonshire, NN3 8DW
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Favell Plus Surgery
Assessment dated 15 July 2025. Published 15 December 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were largely satisfied with services. The Friends and Family Test (FFT) is used by NHS services to assess people’s satisfaction. However, results from the National GP Patient Survey highlighted patients found it difficult to access the practice by telephone. We saw the practice had responded to these concerns by significantly increasing the number of staff answering the phones during peak periods. Evidence we reviewed demonstrated this had led to approximately 50% less missed/ dropped incoming calls. There was an active patient participation group (PPG) who represented the views of people using the service.
GP Patient Survey 2026
What registered patients reported
119 completed questionnaires · 21% response rate.
Overall experience was good
Confidence interval 57.5%–75.4%Experience of contacting the practice was good
Confidence interval 51.9%–71%Last appointment met the patient’s needs
Confidence interval 79.7%–93.1%Healthcare professional was good at listening
Confidence interval 73.3%–88.7%Healthcare professional treated the patient with care and concern
Confidence interval 74.5%–89.5%Patient had confidence and trust in the healthcare professional
Confidence interval 86.4%–97%Reception and administrative team were helpful
Confidence interval 71.1%–86.7%Contacting the practice by phone was easy
Confidence interval 35.7%–55.5%Contacting the practice through its website was easy
Confidence interval 38.6%–60.1%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Favell Plus Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
13 April 2018GoodCQC rating history
26 July 2017Requires improvementCQC rating history
4 May 2016Requires improvementCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.