Registered from 1 April 2013.
GP practice · independent evidence profile
Rock Healthcare Limited
22 Derby Way, Bury, Lancashire, BL9 0NJ
CQC location 1-517296298NHS organisation code Y02755
A registered address may be where care is managed rather than delivered.
ODS code Y02755. Data refreshed 31 August 2026.
Location and contact
22 Derby Way, Bury, Lancashire, BL9 0NJ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Rock Healthcare Limited
Assessment dated 28 February 2025. Published 17 June 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. The practice was in the process of establishing a patient participation group (PPG) who would represent the views of people using the service. Feedback from Healthwatch Bury was neutral with no negative or positive feedback being received. Healthwatch Bury had been involved to support the consultation period of the closure of the Radcliffe branch site which was still being determined at time of inspection. Complaints and compliments received from people was reviewed and complaints handled in the correct way. When compliments were received, they were shared directly with the staff involved.
GP Patient Survey 2026
What registered patients reported
91 completed questionnaires · 15.5% response rate.
Overall experience was good
Confidence interval 39.1%–70%Experience of contacting the practice was good
Confidence interval 36.4%–68.1%Last appointment met the patient’s needs
Confidence interval 69.6%–93.4%Healthcare professional was good at listening
Confidence interval 65%–90.7%Healthcare professional treated the patient with care and concern
Confidence interval 52.3%–82%Patient had confidence and trust in the healthcare professional
Confidence interval 62.9%–89.7%Reception and administrative team were helpful
Confidence interval 50.8%–80.7%Contacting the practice by phone was easy
Confidence interval 24.1%–55%Contacting the practice through its website was easy
Confidence interval 22.3%–61.9%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Rock Healthcare Limited
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
20 August 2015OutstandingCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.