Registered from 1 May 2018.
GP practice · independent evidence profile
Elm Tree Medical Centre
22B, Westbury Street, Thornaby, Stockton-on-tees, TS17 6PG
CQC location 1-5154227410NHS organisation code A81608
A registered address may be where care is managed rather than delivered.
ODS code A81608. Data refreshed 31 August 2026.
Location and contact
22B, Westbury Street, Thornaby, Stockton-on-tees, TS17 6PG
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Elm Tree Medical Centre
Assessment dated 12 February 2024. Published 9 April 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
In the 2023 National GP Patient Survey, the practice’s data demonstrated responses to patient satisfaction with GP practice appointment times, how easy it is to get through to the practice by phone, satisfaction with the appointment offered, and with the overall experience of making an appointment were significantly more positive/higher than the national and local averages. Performance in these areas was consistently high in previous years also.
Results from the NHS Friends and Family Test (FFT) were reviewed and found also to be very positive. For example, for four months (September to December 2023) 148 people responded to the survey with 100% of people positive about the practice. This is higher than the England average of 91%.
The practice reviewed and acted on feedback from a variety of methods. Initiatives had been implemented as a result of patient feedback, for example, dedicated review slots to enable continuity of care with the same clinician. Feedback from the Patient Participation Group (PPG) also contributed to improvement initiatives.
We recognise the pressure that practices are currently working under, and the efforts staff are making to maintain levels of access for their patients. Elm Tree medical centre understood and recognised their patient population and delivered services to meet their needs.
GP Patient Survey 2026
What registered patients reported
80 completed questionnaires · 16.7% response rate.
Overall experience was good
Confidence interval 54.9%–98.9%Experience of contacting the practice was good
Confidence interval 58%–99.6%Last appointment met the patient’s needs
Confidence interval 57.7%–99.6%Healthcare professional was good at listening
Confidence interval 57.5%–99.6%Healthcare professional treated the patient with care and concern
Confidence interval 56.9%–99.5%Patient had confidence and trust in the healthcare professional
Confidence interval 56.2%–99.5%Reception and administrative team were helpful
Confidence interval 59.6%–99.8%Contacting the practice by phone was easy
Confidence interval 56.5%–99.6%Contacting the practice through its website was easy
Confidence interval 36.1%–99.9%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Elm Tree Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
13 August 2019GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.