Registered from 1 April 2013.
GP practice · independent evidence profile
The Manor Clinic
The Surgery, 31 Manor Road, Folkestone, Kent, CT20 2SE
CQC location 1-515288113NHS organisation code G82232
A registered address may be where care is managed rather than delivered.
ODS code G82232. Data refreshed 31 August 2026.
Location and contact
The Surgery, 31 Manor Road, Folkestone, Kent, CT20 2SE
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Well-led
This service is well-led
Responsive
This service is responsive
Safe
This service is safe
Caring
This service is caring
Effective
This service is effective
Latest published evidence
Ongoing Assessment for The Manor Clinic
Assessment dated 12 January 2024. Published 8 March 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The GP patient survey data regarding access was below the local and/or national England average. The practice had reviewed and responded to the GP patient survey data and had taken action to improve including introducing targeted services for vulnerable patient groups.
Friends and Family data was positive regarding the services with 95% of respondents reporting a very good or good service. The practice had a low patient response rate for EConsult but the findings were positive.
GP Patient Survey 2026
What registered patients reported
118 completed questionnaires · 26.6% response rate.
Overall experience was good
Confidence interval 58.4%–78%Experience of contacting the practice was good
Confidence interval 56.1%–76.1%Last appointment met the patient’s needs
Confidence interval 81.9%–95.2%Healthcare professional was good at listening
Confidence interval 77.4%–92.5%Healthcare professional treated the patient with care and concern
Confidence interval 69.3%–86.9%Patient had confidence and trust in the healthcare professional
Confidence interval 89.6%–98.8%Reception and administrative team were helpful
Confidence interval 72.7%–89.3%Contacting the practice by phone was easy
Confidence interval 33.3%–55.1%Contacting the practice through its website was easy
Confidence interval 37.4%–61%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Manor Clinic
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
11 March 2019GoodCQC rating history
11 September 2018Requires improvementCQC rating history
6 August 2015GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.