Registered from 1 April 2013.
GP practice · independent evidence profile
Pembroke Surgery
31 Alexandra Road, Reading, Berkshire, RG1 5PG
CQC location 1-514876292NHS organisation code K81100
A registered address may be where care is managed rather than delivered.
ODS code K81100. Data refreshed 31 August 2026.
Location and contact
31 Alexandra Road, Reading, Berkshire, RG1 5PG
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Pembroke Surgery
Assessment dated 3 February 2025. Published 22 May 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. Specifically, feedback regarding access was higher when compared to local and national averages. The practice promoted and monitored patient feedback that was collected via the NHS Friends and Family Test results. We reviewed the most recent responses collected and verified from December 2024 (43 responses) and January 2025 (52 responses). On review, the vast majority of comments were positive and highlighted how responsive the practice was. Feedback from a care home whose residents accessed GP services from the practice was positive. The care home praised the practice for their responsiveness, and care which included ward rounds, medication reviews and access to a dedicated direct communication channel with the practice to assist urgent requests and communication. Through our discussions, it was evident practice staff were committed to working in partnership with the care home staff and residents. As part of this inspection, we spoke with 4 patients who were registered at the practice. All of them were positive about the practice and highlighted the benefits of continuity of care with the long-standing GP and also the traditional family values within the practice. At the time of the inspection, the patient participation group (PPG) who represented the views of people using the service was inactive. However, the practice was working with a small cohort of patients to develop a new patient group to determine how improvements can be made for the benefit of patients and the practice. We spoke with several patients who were part of the new group, they were positive about the practice as a patient and also looking forward to working with the practice as a member of the PPG.
GP Patient Survey 2026
What registered patients reported
96 completed questionnaires · 21.3% response rate.
Overall experience was good
Confidence interval 76.4%–88.1%Experience of contacting the practice was good
Confidence interval 79.6%–90.6%Last appointment met the patient’s needs
Confidence interval 82.7%–92.8%Healthcare professional was good at listening
Confidence interval 77.1%–88.9%Healthcare professional treated the patient with care and concern
Confidence interval 76.5%–88.5%Patient had confidence and trust in the healthcare professional
Confidence interval 89.5%–97.1%Reception and administrative team were helpful
Confidence interval 80.9%–91.5%Contacting the practice by phone was easy
Confidence interval 73.5%–86.2%Contacting the practice through its website was easy
Confidence interval 45.2%–64.2%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Pembroke Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
20 April 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.