Wray and McKenna Limited

What CQC reported

Not applicable

People’s experience

Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 7 patients. On the day of our assessment, we obtained patient feedback from a further 7 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “The service I had has been excellent, staff are excellent, everything else also excellent.” “Pleasant, helpful and knowledgeable staff, very good service, waiting time acceptable. Building clean.” “Lovely friendly dental service from reception staff to dentist, they go over and above for you to have the right care.” Patients commented positively about the standards of cleanliness. They told us they were able to book appointments within an acceptable timescale for their needs and that they had enough time during their appointment without feeling rushed.

Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

When they were prescribed medicines, patients felt that sufficient information was given.

Patients also felt they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.