Registered from 7 February 2018.
GP practice · independent evidence profile
Mallard Medical Practice
Killingworth Health Centre, Citadel East, Killingworth, Newcastle Upon Tyne, Tyne And Wear, NE12 6HS
CQC location 1-4761137639NHS organisation code A87615
A registered address may be where care is managed rather than delivered.
ODS code A87615. Data refreshed 31 August 2026.
Location and contact
Killingworth Health Centre, Citadel East, Killingworth, Newcastle Upon Tyne, Tyne And Wear, NE12 6HS
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Mallard Medical Practice
Assessment dated 20 December 2024. Published 14 May 2025.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
People were generally positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. However, the practice had not made active use of these results to review and seek improvements to the quality and safety of the service. There was no active patient participation group (PPG) to represent the views of people using the service. The practice told us they would address these areas following feedback at the assessment. After the assessment the provider told us they were now recruiting a PPG and they were using their clinical system to send out automated Friends and Family questions after each appointment. We will review the impact of these changes at our next assessment.
GP Patient Survey 2026
What registered patients reported
129 completed questionnaires · 29.3% response rate.
Overall experience was good
Confidence interval 71%–80%Experience of contacting the practice was good
Confidence interval 79%–86.9%Last appointment met the patient’s needs
Confidence interval 82.9%–90.2%Healthcare professional was good at listening
Confidence interval 80%–87.9%Healthcare professional treated the patient with care and concern
Confidence interval 79.8%–87.7%Patient had confidence and trust in the healthcare professional
Confidence interval 85.3%–92.1%Reception and administrative team were helpful
Confidence interval 82.3%–89.8%Contacting the practice by phone was easy
Confidence interval 84.8%–91.7%Contacting the practice through its website was easy
Confidence interval 48.5%–67%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Mallard Medical Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
21 September 2020GoodCQC rating history
14 January 2020GoodCQC rating history
6 December 2018Requires improvementCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.