Registered from 15 January 2018.
GP practice · independent evidence profile
Crusader Surgery
Unit 5, 7-8, Crusader Business Park, Stephenson Road West, Clacton On Sea, Essex, CO15 4TN
CQC location 1-4730179070NHS organisation code F81741
A registered address may be where care is managed rather than delivered.
ODS code F81741. Data refreshed 6 September 2026.
Location and contact
Unit 5, 7-8, Crusader Business Park, Stephenson Road West, Clacton On Sea, Essex, CO15 4TN
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Crusader Surgery
Assessment dated 29 July 2024. Published 14 November 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Feedback from people during the visit to the practice was positive about the improved access to services and the quality of their care and treatment. Recent survey results, including the NHS Friends and Family Test, and Healthwatch reviews, showed people were satisfied with services. However, the National GP Patient Survey was still negative in comparison with local and national averages about accessing the practice by the telephone. In response to the July 2024 national survey the practice and their patient participation group (PPG) had carried out their own surveys, this showed improved, and positive patient experiences.
GP Patient Survey 2026
What registered patients reported
130 completed questionnaires · 29.3% response rate.
Overall experience was good
Confidence interval 49.1%–70.4%Experience of contacting the practice was good
Confidence interval 42.2%–64.1%Last appointment met the patient’s needs
Confidence interval 61.9%–81.8%Healthcare professional was good at listening
Confidence interval 67.6%–86.4%Healthcare professional treated the patient with care and concern
Confidence interval 62.1%–82.2%Patient had confidence and trust in the healthcare professional
Confidence interval 75.3%–91.6%Reception and administrative team were helpful
Confidence interval 77.3%–92.6%Contacting the practice by phone was easy
Confidence interval 28.8%–51.1%Contacting the practice through its website was easy
Confidence interval 29.1%–57.8%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Crusader Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
13 February 2023Requires improvementCQC rating history
24 May 2022Requires improvementCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.