Registered from 14 November 2017.
GP practice · independent evidence profile
Gardiner Crescent Surgery
21 Gardiner Crescent, Pelton Fell, Chester Le Street, County Durham, DH2 2NJ
CQC location 1-4444378811NHS organisation code A83637
A registered address may be where care is managed rather than delivered.
ODS code A83637. Data refreshed 31 August 2026.
Location and contact
21 Gardiner Crescent, Pelton Fell, Chester Le Street, County Durham, DH2 2NJ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Gardiner Crescent Surgery
Assessment dated 20 November 2025. Published 22 June 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey, showed people were satisfied with services. There was a small patient participation group (PPG) who represented the views of people using the service. However, due to low numbers of members, meetings had not been held recently. The practice planned to take steps to reinvigorate the group to ensure it was more representative of the patient population.
GP Patient Survey 2026
What registered patients reported
73 completed questionnaires · 22.2% response rate.
Overall experience was good
Confidence interval 73.8%–89.7%Experience of contacting the practice was good
Confidence interval 76.4%–91.6%Last appointment met the patient’s needs
Confidence interval 79.3%–93.3%Healthcare professional was good at listening
Confidence interval 85.1%–96.6%Healthcare professional treated the patient with care and concern
Confidence interval 76.9%–91.7%Patient had confidence and trust in the healthcare professional
Confidence interval 87.6%–97.8%Reception and administrative team were helpful
Confidence interval 81.6%–94.6%Contacting the practice by phone was easy
Confidence interval 71.4%–87.8%Contacting the practice through its website was easy
Confidence interval 38.1%–72.4%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Gardiner Crescent Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
6 December 2023Requires improvementCQC rating history
13 January 2023Inspected but not ratedCQC rating history
7 July 2022InadequateCQC rating history
19 September 2019GoodCQC rating history
27 September 2018Requires improvementCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.