Registered from 6 December 2017.
GP practice · independent evidence profile
Bitterne Surgery
62 West End Road, Southampton, Hampshire, SO18 6TG
CQC location 1-4380212174NHS organisation code J82040
A registered address may be where care is managed rather than delivered.
ODS code J82040. Data refreshed 31 August 2026.
Location and contact
62 West End Road, Southampton, Hampshire, SO18 6TG
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Bitterne Surgery
Assessment dated 13 May 2025. Published 29 July 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
We reviewed public information about the service and found that patients were generally positive about their care and treatment. For example, recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service. The PPG worked with practice staff to obtain patient feedback and make positive changes to practice where indicated. For example, we saw an improved system for booking appointments had been implemented following PPG consultation with patients in the reception area.
GP Patient Survey 2026
What registered patients reported
108 completed questionnaires · 33% response rate.
Overall experience was good
Confidence interval 62.2%–87%Experience of contacting the practice was good
Confidence interval 62.1%–87.2%Last appointment met the patient’s needs
Confidence interval 73.9%–94.6%Healthcare professional was good at listening
Confidence interval 67.9%–90.9%Healthcare professional treated the patient with care and concern
Confidence interval 66%–90.1%Patient had confidence and trust in the healthcare professional
Confidence interval 74%–94.6%Reception and administrative team were helpful
Confidence interval 69.8%–92.1%Contacting the practice by phone was easy
Confidence interval 52.3%–79.8%Contacting the practice through its website was easy
Confidence interval 27.5%–74.1%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Bitterne Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
16 July 2018GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
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