Registered from 23 October 2017.
GP practice · independent evidence profile
OHP-Victoria Road Surgery
21 Victoria Road, Acocks Green, Birmingham, West Midlands, B27 7XZ
CQC location 1-4375561001NHS organisation code M85105
A registered address may be where care is managed rather than delivered.
ODS code M85105. Data refreshed 31 August 2026.
Location and contact
21 Victoria Road, Acocks Green, Birmingham, West Midlands, B27 7XZ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Safe
This service is safe
Effective
This service is effective
Responsive
This service is responsive
Well-led
This service is well-led
Caring
This service is caring
Latest published evidence
Ongoing Assessment for OHP-Victoria Road Surgery
Assessment dated 7 March 2024. Published 15 May 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
In the 2023 National GP Patient Survey, the practice’s results for the 4 questions on access reviewed were in line with national averages. Trends in patient satisfaction showed the practice had been historically higher than the national average but had in the last couple of years showed a marked decline in comparison to their previous performance. For example, between 2022 and 2023 overall experience of making an appointment had fallen from 76% to 48%. Leaders felt this was due to the retirement of a long-standing and well-respected GP who knew the patients well.
We received feedback from 2 patients in the last 12 months, both of which included comments relating to difficulties accessing appointments.
Although not directly comparable to the National GP Patient Survey, feedback gathered by the practice through inhouse surveys was more positive.
We recognise the pressure that practices are currently working under, and the efforts staff are making to maintain levels of access for their patients. At the same time, our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. Although we saw the practice was attempting to improve access, this was not yet reflected in the recent GP patient survey data or in all other sources of patient feedback.
GP Patient Survey 2026
What registered patients reported
81 completed questionnaires · 19.8% response rate.
Overall experience was good
Confidence interval 53.2%–70.2%Experience of contacting the practice was good
Confidence interval 43.3%–60.8%Last appointment met the patient’s needs
Confidence interval 80.2%–92.4%Healthcare professional was good at listening
Confidence interval 75.3%–88.7%Healthcare professional treated the patient with care and concern
Confidence interval 74.8%–88.3%Patient had confidence and trust in the healthcare professional
Confidence interval 81.1%–92.9%Reception and administrative team were helpful
Confidence interval 61.1%–77.5%Contacting the practice by phone was easy
Confidence interval 43.8%–61.4%Contacting the practice through its website was easy
Confidence interval 36.6%–57%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of OHP-Victoria Road Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
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Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
6 March 2019GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.