Woodlands Medical Practice

What CQC reported

The service is performing well and meeting our expectations.

People’s experience

Patient feedback about their experience accessing the practice was good.

The practice received similar to and higher than local and national average scores for patient satisfaction in the GP national patient survey 2023. This included for questions about their experience of getting through to the practice by phone, their experience of making an appointment, being satisfied with appointments times and with the appointments offered. The provider regularly monitored patient feedback about access and monitored the demand for appointments and the provision of appointments and made changes accordingly with an aim to improve patient experience. For example, by increasing the number of staff available to manage incoming calls during peak demand.

Patient feedback gathered as part of a recent locality wide survey was positive. The survey had been sent to all patients who had attended an appointment in previous four week period and included five questions relating to patient satisfaction with access and their overall experience of the service. With regards to access by telephone, 74% of patients were satisfied, 90% were satisfied with the appointment provided and 82% of respondents described their overall experience of the practice as very good.

The results of the NHS Friends and Family test for December 2023 showed that 94% of patients reported that their experience of the practice was good or very good. Patient feedback on the NHS website for two reviews posted over past 12 months was positive and patients had given the practice a rating of five out of five stars.