OHP-Woodgate Valley Health Centre

What CQC reported

The service is performing well and meeting our expectations.

People’s experience

In the 2023 National GP Patient Survey, the practice’s data for access was mixed. Patient satisfaction with getting through to the practice by phone and satisfaction with the appointment times was above the national average. While satisfaction with the appointments offered and overall experience of making an appointment were in line with national averages. Trends in patient satisfaction had generally been above national averages during the last five years but there had been a decline in the most recent year.

Patient feedback gathered by the practice was positive. This included initial feedback obtained after implementing the new triage system and from the Friends and Family Test where overall, comments made about access were positive. We also received feedback from 2 patients who were positive about the service.

We recognise the pressure that practices are currently working under, and the efforts staff are making to maintain levels of access for their patients. At the same time, our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. Although we saw the practice was attempting to improve access, changes implemented were not yet consistently reflected in the GP patient survey data or other sources of patient feedback.