Ruh Dental (Notting Hill Gate) Limited

What CQC reported

Not applicable

People’s experience

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 20 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included; “The staff are polite, knowledgeable and professional”, “a wonderful experience all round” and “brilliant service.” Patients commented positively about the standards of cleanliness, for example one patient stated that “All workspaces appear well maintained and sterile.” Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.   Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.   Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.