Dr Kapur & Partners

What CQC reported

The service is performing well and meeting our expectations.

People’s experience

In the 2023 National GP Patient Survey, the practice’s data demonstrated responses to patient satisfaction with GP practice appointment times, how easy it is to get through to the practice by phone, satisfaction with the appointment offered, and with the overall experience of making an appointment were in line with the national and local averages. These were similar in performance to previous year’s results.

We saw data and comments from the NHS Friends and Family Test (FFT) gathered in February 2024. Of 48 responses 100% said the experience at the practice was good or very good. People included positive comments in respect of access.

The practice undertook internal satisfaction surveys and acted on feedback, for example, increased staffing at busiest times and increase in face-to-face appointments.

Where any aspects of survey results were lower than expected the practice analysed these and made changes to improve. The practice had reviewed and responded to feedback and continues to make improvements.

We recognise the pressure that practices are currently working under, and the efforts staff are making to maintain levels of access for their patients. At the same time, our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. We were told and saw that the practice sought and acted on feedback relating to access.