Registered from 9 May 2017.
GP practice · independent evidence profile
Two Rivers Medical Centre
30 Woodbridge Road East, Ipswich, Suffolk, IP4 5PB
CQC location 1-3718988897NHS organisation code D83046
A registered address may be where care is managed rather than delivered.
ODS code D83046. Data refreshed 6 September 2026.
Location and contact
30 Woodbridge Road East, Ipswich, Suffolk, IP4 5PB
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Two Rivers Medical Centre
Assessment dated 10 March 2025. Published 10 June 2025.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
The provider had information on our Give Feedback on Care (GFC) process in their waiting room. They had requested this was added to the practice website, although this was not easy to find. We reviewed people’s feedback from GFC, Healthwatch Suffolk and the NHS website. Feedback was mainly positive in relation to the attitude of clinical staff and clinical care and treatment. Feedback was mixed regarding access to appointments, particularly by telephone and the attitude of some non-clinical staff. We spoke with representatives from care homes. Overall feedback was positive, particularly in relation to access, care and treatment received, referral management, staff knowledge, and their kind and caring approach. We received mixed feedback regarding the management of medicine reviews. We reviewed the National GP Patient Survey data, published in July 2024. For access indicators, 1 was below and 1 in line with the England average. All of the 5 indicators for people’s experience were in line with the England average. The practice collected feedback from the friends and family test. In the previous 12 months, 77% of people responded good or very good to their experience of the service. There was a newly re-established Patient Participation Group (PPG) who represented the views of people who used the service. Representatives from the PPG gave examples of change following people’s feedback. For example, the telephone system had been changed so people could request a call back and a new appointment system was being implemented in May 2025.
GP Patient Survey 2026
What registered patients reported
98 completed questionnaires · 26.9% response rate.
Overall experience was good
Confidence interval 40.7%–96.6%Experience of contacting the practice was good
Confidence interval 33.4%–93.3%Last appointment met the patient’s needs
Confidence interval 57%–100%Healthcare professional was good at listening
Confidence interval 48.3%–98.9%Healthcare professional treated the patient with care and concern
Confidence interval 52.5%–99.6%Patient had confidence and trust in the healthcare professional
Confidence interval 56.2%–99.9%Reception and administrative team were helpful
Confidence interval 47.8%–99.1%Contacting the practice by phone was easy
Confidence interval 14%–79.1%Contacting the practice through its website was easy
Confidence interval 25.3%–93.5%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Two Rivers Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
2 March 2018GoodCQC rating history
21 September 2017GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.