Sleaford Smile Centre

What CQC reported

Not applicable

People’s experience

Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 16 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, ‘This practice has been fantastic, the staff are brilliant, whenever you visit this dentist they greet you like a family member. Nothing is too much trouble and they have a calming influence.’ ‘Make you feel very comfortable when you arrive, the receptionist is very good and friendly. Hygienist is very caring and gentle and did a very good job.’ ‘Very friendly staff, who were extremely professional and explained the course of action required for my dental needs.’ Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.