Registered from 3 March 2017.
GP practice · independent evidence profile
Laurbel Surgery
14 Main Road, Bilton, Hull, North Humberside, HU11 4AR
CQC location 1-3534113166NHS organisation code B81635
A registered address may be where care is managed rather than delivered.
ODS code B81635. Data refreshed 1 September 2026.
Location and contact
14 Main Road, Bilton, Hull, North Humberside, HU11 4AR
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is exceptionally caring
Effective
This service is effective
Responsive
This service is exceptionally responsive
Safe
This service is safe
Well-led
This service is exceptionally well-led
Latest published evidence
Ongoing Assessment for Laurbel Surgery
Assessment dated 8 May 2025. Published 23 July 2025.
What CQC reported
The service is performing exceptionally well.
People’s experience
The provider pro-actively encouraged and used feedback from people who used the service to make improvements. Feedback we reviewed showed that patient experience of the practice was extremely positive. CQC directly received more than 70 positive responses through Give Feedback on Care. Data shared from the Friends and Family test was very positive. The results of the National GP Patient Survey exceeded local and national averages for the majority of questions. In particular, 89% of patients find it easy to get through to this GP practice by phone. This was considerably higher than the local average of 51% and national average of 50%. 87% of patients described their overall experience of this GP practice as good. Again, this was significantly higher than local and national averages. There was an active Patient Participation Group (PPG) who represented the views of people using the service. They told us “Everybody at the surgery is approachable, helpful and friendly and appointments are quickly made”. Feedback received directly from patients to CQC said things such as “everyone at the surgery is approachable, helpful and friendly” and “booking an appointment is quick and easy”.
GP Patient Survey 2026
What registered patients reported
109 completed questionnaires · 31.3% response rate.
Overall experience was good
Confidence interval 74.6%–81.9%Experience of contacting the practice was good
Confidence interval 77.3%–84.3%Last appointment met the patient’s needs
Confidence interval 87.2%–92.5%Healthcare professional was good at listening
Confidence interval 87.3%–92.7%Healthcare professional treated the patient with care and concern
Confidence interval 85.2%–90.9%Patient had confidence and trust in the healthcare professional
Confidence interval 90.6%–95.2%Reception and administrative team were helpful
Confidence interval 89.8%–94.6%Contacting the practice by phone was easy
Confidence interval 78.8%–85.7%Contacting the practice through its website was easy
Confidence interval 53.6%–70%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Laurbel Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
1 September 2017GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.