Registered from 9 February 2012.
GP practice · independent evidence profile
HealthHero - Fox Talbot House
HealthHero - Fox Talbot House, Greenways Business Park, Bellinger Close, Chippenham, SN15 1BN
CQC location 1-347335038
A registered address may be where care is managed rather than delivered.
Organisation code not recorded. Data refreshed 31 August 2026.
Location and contact
HealthHero - Fox Talbot House, Greenways Business Park, Bellinger Close, Chippenham, SN15 1BN
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is exceptionally caring
Effective
This service is effective
Responsive
This service is exceptionally responsive
Safe
This service is exceptionally safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for HealthHero - Fox Talbot House
Assessment dated 3 October 2025. Published 26 March 2026.
What CQC reported
The service is performing exceptionally well.
People’s experience
People consistently told us they received exceptional care and support from this service. Feedback from surveys, compliments, and case studies provided by the service demonstrated that people felt listened to, respected, and involved in decisions about their care. The service achieved feedback survey scores of 95% recommending the service, with ratings consistently between 4.7 and 4.9 out of 5 for dignity, respect, and confidence in clinicians. People described staff as compassionate, professional, and responsive, even in highly pressured situations. People said they were treated as individuals, with staff taking time to understand their needs, preferences, and what mattered most to them. For example, clinicians used remote video consultation technology and home visits to avoid unnecessary hospital admissions, enabling people to remain in familiar surroundings and maintain independence. Staff demonstrated flexibility and empathy, prioritising people’s wishes, including at end-of-life, and ensuring care was delivered in line with personal values. People consistently reported feeling safe and supported. Staff involved families and carers in decisions, explained risks clearly, and acted promptly to minimise discomfort or distress. Safeguarding processes were robust and responsive, with automated referral systems ensuring concerns were addressed immediately. We reviewed feedback sent directly to the Care Quality Commission and feedback received by the provider from people who used the service. Staff and people who used the service reported a positive experience which included an emphasis on treating people with care and compassion.
GP Patient Survey 2026
What registered patients reported
Practice-level results will appear when an ODS match is available.
No 2026 practice-level survey result is matched to this record yet. This can happen for non-GP services, closed or newly registered practices, or records without a matching NHS organisation code.
Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of HealthHero - Fox Talbot House
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/GpsPhone/online advice
Regulated activities
Transport services, triage and medical advice provided remotelyTreatment of disease, disorder or injury
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
15 April 2019OutstandingCQC rating history
19 April 2017OutstandingCQC rating history
23 October 2013Published CQC reportSee the official record for the report
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.