Registered from 16 January 2017.
GP practice · independent evidence profile
Westgate Surgery
Westgate, Otley, West Yorkshire, LS21 3HD
CQC location 1-3217903927NHS organisation code B86029
A registered address may be where care is managed rather than delivered.
ODS code B86029. Data refreshed 1 September 2026.
Location and contact
Westgate, Otley, West Yorkshire, LS21 3HD
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Westgate Surgery
Assessment dated 14 May 2026. Published 7 July 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
As part of the assessment, we reviewed the 2025 National GP Patient Survey, the NHS Friends and Family Test (FFT),and asked the service to invite patients to share their experiences of the service via the Give feedback on Care section on the Care Quality Commission’s website. We also spoke to members of the services Patient Participation group (PPG). The National GP Patient Survey for 2025 showed that 95% (national average 90%,) of patients felt their needs were met during their last appointment, 97% (national average 93%) of patients had confidence and trust in the healthcare professional they saw or spoke to. We also saw that 84% (the national average 75%) of patients would describe their overall experience of the service as good, Friends and Family test (FFT) results between December 2025,and May 2026 showed feedback consistently reflected a positive experience, with an overall 96.6% of responses rating the service as “very good” or “good”. Feedback highlighted the supportive and informative approach of staff, as well as the team’s knowledge and efficiency. We received some submissions via the Give feedback on Care section on the Care Quality Commission’s website. Patients described how good the service was and how happy they were with the care they received. There was an active patient participation group (PPG) that represented the views of service users. When speaking to the PPG, they felt the service was supportive, valued their input, and demonstrated a willingness to listen to their views and act on them where possible.
GP Patient Survey 2026
What registered patients reported
137 completed questionnaires · 34.2% response rate.
Overall experience was good
Confidence interval 83.7%–89.5%Experience of contacting the practice was good
Confidence interval 83.4%–89.4%Last appointment met the patient’s needs
Confidence interval 96.1%–98.8%Healthcare professional was good at listening
Confidence interval 94.4%–97.8%Healthcare professional treated the patient with care and concern
Confidence interval 92.5%–96.5%Patient had confidence and trust in the healthcare professional
Confidence interval 96.8%–99.1%Reception and administrative team were helpful
Confidence interval 83.5%–89.5%Contacting the practice by phone was easy
Confidence interval 63.9%–72.3%Contacting the practice through its website was easy
Confidence interval 61.6%–73%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Westgate Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
24 August 2018GoodCQC rating history
5 March 2018Requires improvementCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.