Registered from 25 August 2016.
GP practice · independent evidence profile
West Derby Medical Centre
3 Winterburn Crescent, Liverpool, Merseyside, L12 8TQ
CQC location 1-2858719607NHS organisation code N82024
A registered address may be where care is managed rather than delivered.
ODS code N82024. Data refreshed 31 August 2026.
Location and contact
3 Winterburn Crescent, Liverpool, Merseyside, L12 8TQ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is not always responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for West Derby Medical Centre
Assessment dated 11 November 2024. Published 17 February 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
To understand the experience of patients we met with representatives from the Patient Participation Group (PPG). We also reviewed Healthwatch feedback, results from the family and friends survey, National GP Patient Survey, feedback on the NHS.uk website (formerly NHS Choices) and feedback to CQC. This report makes reference to the main themes from the feedback from patients.
Feedback to CQC, National GP Patient Survey and NHS Choices indicated a main theme of patients being dissatisfied with the arrangements for contacting the service to make an appointment and access to appointments.
The Patient Participation Group (PPG) told us that the main issues for patients were getting an appointment, getting through to the practice by telephone and continuity of GPs. The PPG told us that there had been improvements to access. The National GP Patient Survey indicated that feedback from patients was similar to the national averages regarding people reporting they were involved in decision making, feeling listened to and having confidence and trust in clinicians.
Results from the family and friends surveys indicated that over a 3-month period 87% respondents would recommend the practice.
GP Patient Survey 2026
What registered patients reported
110 completed questionnaires · 26.7% response rate.
Overall experience was good
Confidence interval 51.3%–84.8%Experience of contacting the practice was good
Confidence interval 46.8%–81.6%Last appointment met the patient’s needs
Confidence interval 79.9%–99.2%Healthcare professional was good at listening
Confidence interval 73.6%–97.3%Healthcare professional treated the patient with care and concern
Confidence interval 76.1%–98.2%Patient had confidence and trust in the healthcare professional
Confidence interval 81.9%–99.6%Reception and administrative team were helpful
Confidence interval 59%–90.4%Contacting the practice by phone was easy
Confidence interval 17.1%–53.1%Contacting the practice through its website was easy
Confidence interval 16.8%–61.2%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of West Derby Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
23 November 2022Requires improvementCQC rating history
30 October 2017GoodCQC rating history
9 June 2017GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.