Registered from 20 July 2016.
GP practice · independent evidence profile
NPC North Tyneside – Spring Terrace
Spring Terrace, North Shields, Tyne and Wear, NE29 0HQ
CQC location 1-2692553515NHS organisation code A87002
A registered address may be where care is managed rather than delivered.
ODS code A87002. Data refreshed 31 August 2026.
Location and contact
Spring Terrace, North Shields, Tyne and Wear, NE29 0HQ
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for NPC North Tyneside – Spring Terrace
Assessment dated 12 November 2025. Published 3 September 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Most people were positive about the quality of their care and treatment. A review of 164 patient feedback cases we received identified largely positive experiences, with 85% of comments being positive. Patients frequently praised the quality of clinical care, compassionate staff, prompt action when serious conditions were suspected and access to urgent appointments. A small number of themes for improvement were identified, including access to routine appointments, continuity of care, communication, follow-up of referrals and support for patients who may experience barriers to accessing services. According to the 2026 National GP Patient Survey (GPPS), 81% of patients who responded reported a good overall experience with the practice, above the national average of 77%. Additionally, 89% of those who responded said the healthcare professionals they saw or spoke with treated them with care and concern, which was above the national average of 86%. Between January 2026 and May 2026, Friends and Family Test feedback remained consistently positive across the provider's 4 sites, with an average score of 95%. Scores ranged from 91% to 100%, indicating high levels of patient satisfaction with the services provided. Feedback from a sample of care home representatives was generally positive. Staff reported that residents received safe and appropriate care. Clinicians were described as responsive, person-centred and supportive, particularly in relation to end-of-life care. Some care home staff highlighted occasional issues relating to communication, follow-up of requests and prescribing arrangements. Overall, care home representatives described positive working relationships with the practice and expressed confidence in the care provided to residents. The provider had active Patient Participation Groups (PPGs), with joint meetings held across the 4 sites. Feedback from PPG members was generally positive. Members felt the practice listened to feedback and engaged constructively with the PPG. Examples of changes made following feedback included improving the visibility of the PPG within practice premises and on the practice website and making PPG meeting minutes available online. Members described positive relationships with practice leaders. Areas for improvement identified by PPG members included access to appointments, particularly the need to contact the practice at 8am to obtain an appointment, and the suitability of the premises at 49 Marine Avenue.
GP Patient Survey 2026
What registered patients reported
114 completed questionnaires · 27% response rate.
Overall experience was good
Confidence interval 54.5%–94%Experience of contacting the practice was good
Confidence interval 55.1%–94.4%Last appointment met the patient’s needs
Confidence interval 68.7%–99.2%Healthcare professional was good at listening
Confidence interval 57.5%–95.6%Healthcare professional treated the patient with care and concern
Confidence interval 62.4%–97.4%Patient had confidence and trust in the healthcare professional
Confidence interval 66.2%–98.5%Reception and administrative team were helpful
Confidence interval 69.9%–99.3%Contacting the practice by phone was easy
Confidence interval 48.2%–91.2%Contacting the practice through its website was easy
Confidence interval 23.4%–89.5%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of NPC North Tyneside – Spring Terrace
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
8 September 2022GoodCQC rating history
6 September 2017GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.