Registered from 11 July 2016.
GP practice · independent evidence profile
Portway Family Practice
Portway Lifestyle Centre, Newbury Lane, Oldbury, West Midlands, B69 1HE
CQC location 1-2662334043NHS organisation code M88026
A registered address may be where care is managed rather than delivered.
ODS code M88026. Data refreshed 31 August 2026.
Location and contact
Portway Lifestyle Centre, Newbury Lane, Oldbury, West Midlands, B69 1HE
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Portway Family Practice
Assessment dated 12 January 2026. Published 10 August 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Feedback from people was mixed about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS showed people were generally satisfied with accessing the practice. The practice demonstrated a willingness to listen to patient feedback, taking concerns into account and implementing improvements aimed at enhancing access and the overall patient experience. There was a Patient Participation Group (PPG) in place, although attendance at meetings had been low. Despite this, the practice remained committed to involving patients in the development of services and, at the time of our assessment, was taking steps to re-establish and strengthen the group to encourage greater patient engagement and participation.
GP Patient Survey 2026
What registered patients reported
91 completed questionnaires · 17.4% response rate.
Overall experience was good
Confidence interval 59.1%–82.6%Experience of contacting the practice was good
Confidence interval 55%–79.7%Last appointment met the patient’s needs
Confidence interval 73.7%–93.5%Healthcare professional was good at listening
Confidence interval 77.6%–95.3%Healthcare professional treated the patient with care and concern
Confidence interval 79.5%–96.1%Patient had confidence and trust in the healthcare professional
Confidence interval 78.1%–95.6%Reception and administrative team were helpful
Confidence interval 65.9%–87.7%Contacting the practice by phone was easy
Confidence interval 40.1%–66.6%Contacting the practice through its website was easy
Confidence interval 27.2%–65.4%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Portway Family Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
14 June 2017GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.