Registered from 4 May 2016.
GP practice · independent evidence profile
GPS Healthcare - Tanworth Lane
198 Tanworth Lane, Solihull, West Midlands, B90 4DD
CQC location 1-2579975434NHS organisation code M89003
A registered address may be where care is managed rather than delivered.
ODS code M89003. Data refreshed 31 August 2026.
Location and contact
198 Tanworth Lane, Solihull, West Midlands, B90 4DD
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for GPS Healthcare - Tanworth Lane
Assessment dated 20 March 2024. Published 30 January 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
The 2024 National GP Patient Survey showed that patient satisfaction scores were high and close to national averages for; polite and helpful receptionists, being treated with care and concern and having their needs met. However, in the national GP Patient Survey in 2024 only 19% of respondents found it easy to get through to the provider by phone. In November 2024 GPS carried out their own survey and found that this had improved to 24%, which remains very low compared to the national average of 50%. People also gave low satisfaction scores for access via the provider's website or the NHS app. The provider had identified that patient satisfaction was poor in appointment availability and phone queue times. They had implemented an access improvement plan including changes to the phone lines, online access, reception staffing and triage systems since the National GP Patient Survey. We saw evidence that the provider was continuing to monitor the impact of these changes, using this information to guide further developments. Feedback from some people to CQC was negative about accessing the practice and difficulty getting an appointment. A small number of people provided feedback of issues with prescriptions and the condition of premises. The provider had received 74 reviews on the NHS website in July 2024. Of these reviews, 51 were positive. Comments were mainly that the new online booking system was quick and effective and that the care from GP's was very good. There were 23 negative reviews which were mainly about access. The provider collected patient feedback, including through the friends and family test sent to patients following an appointment. Between June 2023 and May 2024, 1,615 patients had responded to the survey. Of those responding, 51% had commented that their overall experience was very good or good. There was an active patient participation group (PPG) who represented the views of patients, representatives told us managers made changes based on feedback.
GP Patient Survey 2026
What registered patients reported
147 completed questionnaires · 24.3% response rate.
Overall experience was good
Confidence interval 43.4%–89.3%Experience of contacting the practice was good
Confidence interval 34%–82.7%Last appointment met the patient’s needs
Confidence interval 66.2%–99.1%Healthcare professional was good at listening
Confidence interval 64%–98.6%Healthcare professional treated the patient with care and concern
Confidence interval 61.8%–98.2%Patient had confidence and trust in the healthcare professional
Confidence interval 67.2%–99.4%Reception and administrative team were helpful
Confidence interval 50%–93.4%Contacting the practice by phone was easy
Confidence interval 9.4%–55.6%Contacting the practice through its website was easy
Confidence interval 23%–78.3%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of GPS Healthcare - Tanworth Lane
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
25 February 2019GoodCQC rating history
10 July 2017GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.