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GP practice · independent evidence profile

Grafton Road Surgery

11 Grafton Road, Shirley, Solihull, B90 1NG

CQC location 1-23102240635NHS organisation code M89024
Current overall CQC ratingGoodAssessment dated 7 July 2017
Active registrationRegistered

Registered from 27 May 2025.

Registered address11 Grafton Road, Shirley, Solihull, B90 1NG

A registered address may be where care is managed rather than delivered.

Responsible health systemNHS Birmingham and Solihull Integrated Care Board

ODS code M89024. Data refreshed 31 August 2026.

Location and contact

11 Grafton Road, Shirley, Solihull, B90 1NG

Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.

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GP Patient Survey 2026

What registered patients reported

99 completed questionnaires · 20% response rate.

82.6%

Overall experience was good

Confidence interval 78.1%–86.3%
84.4%

Experience of contacting the practice was good

Confidence interval 80%–88%
88.3%

Last appointment met the patient’s needs

Confidence interval 84.2%–91.4%
89%

Healthcare professional was good at listening

Confidence interval 85.1%–92%
85.7%

Healthcare professional treated the patient with care and concern

Confidence interval 81.3%–89.2%
94.7%

Patient had confidence and trust in the healthcare professional

Confidence interval 91.5%–96.7%
87.7%

Reception and administrative team were helpful

Confidence interval 83.7%–90.8%
67.3%

Contacting the practice by phone was easy

Confidence interval 62%–72.2%
47%

Contacting the practice through its website was easy

Confidence interval 37.7%–56.4%

Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.

Community experiences

Patient reviews of Grafton Road Surgery

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Registered scope

Services and regulated activities

Labels below come from the CQC location record and do not confirm current appointment availability.

Service types

Doctors/Gps

Regulated activities

Treatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures

Specialisms

Services for everyone

Published record

Rating and report history

Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.

5 December 2016Requires improvementCQC rating history

Read this profile carefully

Evidence, not a league table.

CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.

Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.

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Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.