The Dental Practice

What CQC reported

Not applicable

People’s experience

Prior to our visit, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 12 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “Very welcoming practice. Staff are lovely and always make me feel comfortable and reassured.” “…the dentist and hygienist I visit every few months are amazing. They put me at ease and I genuinely have a good time.” “All good care with friendly staff.” “Never had any problems. Always very accommodating with appointments. All staff are very friendly and caring.” “…I have always been happy with my treatment. Staff are always friendly and professional and make me feel at ease.” “Has been very good. Staff great.” “I have always found the practice to be supportive, efficient and caring. I would recommend it to anyone. I can access emergency treatment if required.” “…I have a great relationship with reception staff, hygienist and dentist herself. Very helpful, kind and friendly every time I visit. I would not consider going anywhere else now.” “On arrival staff make you welcome and comfortable…” Patients commented positively about the standards of cleanliness. “The team have been great ever since my first appointment. Keeping professional and friendly at all times. Made me feel welcomed and valued as a customer. Cleanliness have always been top notch, even in busy periods. I have and would recommend to friends and family.” Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. “…Making an appointment is a doddle, just ring up and its sorted. Can’t thank all the staff enough for saving my teeth…” Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “The service is great, flexible when needed. I have full trust in the care provided for both teeth and gums by dentist and hygienist, engaging in the decisions made. I would fully recommend the service to family and friends.” Patients said when they were prescribed medicines, sufficient information was given.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.