Registered from 14 July 2025.
GP practice · independent evidence profile
Napier Road Surgery
151 Napier Road, Gillingham, Kent, ME7 4HH
CQC location 1-22844182916NHS organisation code G82763
A registered address may be where care is managed rather than delivered.
ODS code G82763. Data refreshed 31 August 2026.
Location and contact
151 Napier Road, Gillingham, Kent, ME7 4HH
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Napier Road Surgery
Assessment dated 5 February 2026. Published 2 September 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the service. Recent survey results from the National GP Patient Survey (2026) showed that 85% of respondents described their overall experience of the service as good. This was above the national average score for this indicator of 77%. During this assessment, we received feedback from 9 people who use the service. 5 through our Give Feedback on Care facility and 4 interviews while we were on site. All comments were positive about the service. People told us the staff were caring and it was generally easy to obtain an appointment. People told us that the lead GP took time to listen. Data from the Friends and Family Test (FFT) for the 3 months prior to our assessment, was positive. Between February and April 2026, 92% of people responding to the survey reported their overall experience was Good or Very Good. The patient participation group (PPG) for the service wasn’t active at the time of our visit, and the practice manager told us they intended to relaunch this. However, no timeframe for this was specified.
GP Patient Survey 2026
What registered patients reported
98 completed questionnaires · 21.5% response rate.
Overall experience was good
Confidence interval 82.4%–87.6%Experience of contacting the practice was good
Confidence interval 87.9%–92.4%Last appointment met the patient’s needs
Confidence interval 87.4%–92%Healthcare professional was good at listening
Confidence interval 86.6%–91.3%Healthcare professional treated the patient with care and concern
Confidence interval 85.9%–90.8%Patient had confidence and trust in the healthcare professional
Confidence interval 95.8%–98.3%Reception and administrative team were helpful
Confidence interval 86%–90.9%Contacting the practice by phone was easy
Confidence interval 78%–84.2%Contacting the practice through its website was easy
Confidence interval 53.6%–66.8%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Napier Road Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/GpsLong-term conditions
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.