Registered from 28 October 2015.
GP practice · independent evidence profile
Mitcham Family Practice
55 Mortimer Road, Mitcham, Surrey, CR4 3HS
CQC location 1-2243265720NHS organisation code H85078
A registered address may be where care is managed rather than delivered.
ODS code H85078. Data refreshed 31 August 2026.
Location and contact
55 Mortimer Road, Mitcham, Surrey, CR4 3HS
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is not always effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Mitcham Family Practice
Assessment dated 15 July 2025. Published 2 July 2026.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were generally satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service.
GP Patient Survey 2026
What registered patients reported
108 completed questionnaires · 11.5% response rate.
Overall experience was good
Confidence interval 63.5%–72.8%Experience of contacting the practice was good
Confidence interval 73.9%–82.3%Last appointment met the patient’s needs
Confidence interval 81.1%–88.7%Healthcare professional was good at listening
Confidence interval 63.4%–73%Healthcare professional treated the patient with care and concern
Confidence interval 62%–71.6%Patient had confidence and trust in the healthcare professional
Confidence interval 76.6%–84.7%Reception and administrative team were helpful
Confidence interval 87.3%–93.2%Contacting the practice by phone was easy
Confidence interval 63.7%–73.3%Contacting the practice through its website was easy
Confidence interval 47.9%–62.6%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Mitcham Family Practice
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
23 August 2021Requires improvementCQC rating history
8 May 2020Requires improvementCQC rating history
30 August 2019Requires improvementCQC rating history
3 April 2017GoodCQC rating history
24 December 2015Requires improvementCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.