Central Dental Care - Wembley

What CQC reported

Not applicable

People’s experience

Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 6 patients. On the day of our assessment, we spoke with and saw patient feedback from a further 8 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “good service all around” and “friendly and helpful”. Patients commented positively about the standards of cleanliness. They felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. One patient said, “Good service all round, friendly staff and not too long a wait.”

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. One patient told us, ”well explained options”. Another patient said, “The customer service is very good. The staff are very friendly and courteous.”

Patients told us that when they were prescribed medicines, sufficient information was given. They were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.