Registered from 10 March 2025.
GP practice · independent evidence profile
Castletown Medical Centre
6 The Broadway, Castletown, Sunderland, Tyne And Wear, SR5 3EX
CQC location 1-21806111552NHS organisation code A89036
A registered address may be where care is managed rather than delivered.
ODS code A89036. Data refreshed 31 August 2026.
Location and contact
6 The Broadway, Castletown, Sunderland, Tyne And Wear, SR5 3EX
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Castletown Medical Centre
Assessment dated 3 April 2025. Published 2 October 2025.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. The recent survey results, from the NHS Friends and Family Test, showed people were satisfied with services. We saw 6 months of friends and family results from when the provider took over the practice. Of 555 patients who responded, 530 (95%) said their experience at the practice was either very good or good. Only 15 patients said it was very poor or poor (less than 3%). Comments included references to caring and lovely doctors and friendly and professional staff. We spoke with 1 patient about their experience at the practice. They told us the new team were brilliant. They had recommended the practice to a friend. We would usually comment on the results of the National GP Patient Survey; however the results were from when the previous provider was running the practice, so we have not included this data. The practice intended in the future to complete additional patient surveys, however due to the short timeframe from taking over the service to date this had not been possible. They were in the process of having a new check in and out board installed which would give patients the option to give feedback on how their visit was. They were awaiting the installation of a TV in waiting room to advertise how patients could give feedback. The practice did not have an active patient participation group (PPG). This was in the process of being organised. The commission had not received any feedback from patients in the last six months, this included complaints.
GP Patient Survey 2026
What registered patients reported
91 completed questionnaires · 20.5% response rate.
Overall experience was good
Confidence interval 79.2%–84.8%Experience of contacting the practice was good
Confidence interval 67.1%–74%Last appointment met the patient’s needs
Confidence interval 88%–92.6%Healthcare professional was good at listening
Confidence interval 90.1%–94.1%Healthcare professional treated the patient with care and concern
Confidence interval 89.6%–93.7%Patient had confidence and trust in the healthcare professional
Confidence interval 91.8%–95.4%Reception and administrative team were helpful
Confidence interval 86.8%–91.4%Contacting the practice by phone was easy
Confidence interval 72.9%–79.4%Contacting the practice through its website was easy
Confidence interval 61%–77%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Castletown Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.