Parkside Dental

What CQC reported

Not applicable

People’s experience

Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 16 patients. On the day of our assessment, we reviewed patient feedback gathered by the provider. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “Dentist is very nice and accommodating and asks if I'm ok while he looks at my teeth for regular check-ups which is reassuring and is always friendly and the assistants are lovely as well...” and “Welcoming reception staff, efficient appointment system and communication with patients. Clinical care is first rate, I always feel listened to and treated with respect. Really happy with the care I receive at this practice”. Patients commented positively about the standards of cleanliness. They told us they were able to book appointments within an acceptable timescale for their needs and that they had enough time during their appointment without feeling rushed.

Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

When they were prescribed medicines, patients felt that sufficient information was given.

Patients also felt they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.