Periocare Dental Practice

What CQC reported

Not applicable

People’s experience

Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 17 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “[The principal dentist] and the staff are excellent and [the principal dentist] is always very attentive, patient and explains step by step the process.” Another patient commented, “Excellent. Patient care is exceptional.” Patients commented positively about the standards of cleanliness. They told us they were able to book appointments within an acceptable timescale for their needs and that they had enough time during their appointment without feeling rushed. One patient said, “Lovely friendly staff who know what they are doing. A very clean surgery. Good reminder system of appointment.” Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. One patient told us, “They have explained everything to me about the procedures I am having and have undertaken the treatment with great care and have made me feel extremely at ease.” Patients also felt they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.