Registered from 12 February 2025.
GP practice · independent evidence profile
Kincora Doctors Surgery
134 Coldharbour Lane, Hayes, UB3 3HG
CQC location 1-20398564312NHS organisation code E86625
A registered address may be where care is managed rather than delivered.
ODS code E86625. Data refreshed 31 August 2026.
Location and contact
134 Coldharbour Lane, Hayes, UB3 3HG
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is not always effective
Responsive
This service is responsive
Safe
This service is not safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for Kincora Doctors Surgery
Assessment dated 26 March 2025. Published 25 September 2025.
What CQC reported
The service is not performing as well as it should and we have told the service how it must improve.
People’s experience
People had an overall positive experience of care and the results from the National Patient Survey (2025) and the NHS Friends and Family Test May 2025 confirmed this. Feedback received from the Care Quality Commission’s (CQC) share your experience of care online forms was positive. We received comments highlighting the helpfulness of the staff and their care. The feedback received from the local Healthwatch in the London Borough of Hillingdon did not show any concerns about patients’ experience of care. We did not speak to any patients during the site visit as there were none present during the visit. The service could not confirm if there was an active Patient Participation Group (PPG) and no member of the PPG if any, spoke to the assessment team. The service informed CQC after the site visit that there was an active PPG but no evidence such as PPG meeting minutes was provided.
GP Patient Survey 2026
What registered patients reported
83 completed questionnaires · 13% response rate.
Overall experience was good
Confidence interval 69.3%–78%Experience of contacting the practice was good
Confidence interval 67%–76.2%Last appointment met the patient’s needs
Confidence interval 87.2%–93.2%Healthcare professional was good at listening
Confidence interval 79.9%–87.4%Healthcare professional treated the patient with care and concern
Confidence interval 80.4%–87.9%Patient had confidence and trust in the healthcare professional
Confidence interval 89.3%–94.9%Reception and administrative team were helpful
Confidence interval 72.9%–81.2%Contacting the practice by phone was easy
Confidence interval 61.1%–70.5%Contacting the practice through its website was easy
Confidence interval 55.6%–67.7%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Kincora Doctors Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
11 January 2024Requires improvementCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.