Registered from 14 April 2015.
GP practice · independent evidence profile
Alton Surgery
Hurstons Lane, Alton, Stoke On Trent, Staffordshire, ST10 4AP
CQC location 1-2026297911NHS organisation code M83640
A registered address may be where care is managed rather than delivered.
ODS code M83640. Data refreshed 31 August 2026.
Location and contact
Hurstons Lane, Alton, Stoke On Trent, Staffordshire, ST10 4AP
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is not always safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Alton Surgery
Assessment dated 8 April 2026. Published 15 June 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included receiving feedback through our online ‘Give Feedback on Care’ service and reviewing other feedback available to us. People were overwhelmingly positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey, which showed people were very satisfied. For example, 93% of respondents to the GP patient survey were positive about their overall experience of the GP practice. This was above the national average of 75%. The Friends and Family test showed that patient feedback was overwhelmingly positive, with most responses rated “Very likely” to recommend the practice. Key strengths identified were caring and compassionate clinicians; a friendly and supportive staff team; good access and responsiveness; and good quality of care. There was an active patient participation group (PPG) who represented the views of people using the service. A representative from the PPG was very positive about the support the practice gave them and happy with the service provided.
GP Patient Survey 2026
What registered patients reported
113 completed questionnaires · 44.1% response rate.
Overall experience was good
Confidence interval 91.2%–94.9%Experience of contacting the practice was good
Confidence interval 85.6%–90.4%Last appointment met the patient’s needs
Confidence interval 95.5%–98.1%Healthcare professional was good at listening
Confidence interval 94.6%–97.4%Healthcare professional treated the patient with care and concern
Confidence interval 94.6%–97.4%Patient had confidence and trust in the healthcare professional
Confidence interval 95.5%–98.1%Reception and administrative team were helpful
Confidence interval 89.2%–93.3%Contacting the practice by phone was easy
Confidence interval 82.7%–88%Contacting the practice through its website was easy
Confidence interval 77.8%–85%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of Alton Surgery
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
1 February 2019GoodCQC rating history
20 April 2018GoodCQC rating history
7 November 2017GoodCQC rating history
11 July 2017GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.