Registered from 24 October 2024.
GP practice · independent evidence profile
Castlefields Surgery
Castle Way, Newport Road, Stafford, Staffordshire, ST16 1BS
CQC location 1-19884880836NHS organisation code M83024
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A registered address may be where care is managed rather than delivered.
Area information from the registered record does not establish who funds or commissions this service. ODS code M83024. Data refreshed 19 October 2026.
Location and contact
Castle Way, Newport Road, Stafford, Staffordshire, ST16 1BS
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Castlefields Surgery
Assessment dated 3 February 2026. Published 15 September 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were mostly positive about the quality of their care and treatment. Recent survey results, including the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. Data from the 2026 National GP Survey showed that 75% of respondents were positive about their overall experience of their GP practice. This was comparable with the national average of 77%. The practice collected patient feedback through the Friends and Family Test. They had received 671 replies throughout May, June and July 2026, of which 83.3% described the service as good or very good. The CQC received feedback from 111 patients through our Give Feedback on Care service. Many people were very positive about the service. A recurring theme was that patients felt listened to, respected, and treated with compassion. The most common concern people raised was difficulty accessing GP appointments, including long waits and perceived over reliance on online triage. A patient participation group (PPG) was not in place to represent the views of people using the service. The service told us they had were trying to re-establish this.
GP Patient Survey 2026
What registered patients reported
123 completed questionnaires · 33% response rate.
Overall experience was good
Confidence interval 63.7%–84.2%Experience of contacting the practice was good
Confidence interval 54.1%–76.7%Last appointment met the patient’s needs
Confidence interval 82.8%–96.7%Healthcare professional was good at listening
Confidence interval 81.9%–96.2%Healthcare professional treated the patient with care and concern
Confidence interval 81%–95.8%Patient had confidence and trust in the healthcare professional
Confidence interval 86.3%–98.1%Reception and administrative team were helpful
Confidence interval 71.8%–90.3%Contacting the practice by phone was easy
Confidence interval 49.8%–73.5%Contacting the practice through its website was easy
Confidence interval 69.8%–91.5%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
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Community experiences
Patient reviews of Castlefields Surgery
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injuryDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
4 July 2017GoodCQC rating history
17 June 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.