Sutton Smile Spa

What CQC reported

Not applicable

People’s experience

Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 6 patients. On the day of our assessment, we saw patient feedback from a further 7 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Patients commented positively about the standards of cleanliness. They told us they were able to book appointments within an acceptable timescale for their needs and that they had enough time during their appointment without feeling rushed. One patient told us “I always get an appointment and seen in time”.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us “ Very friendly and informed of costs and time frames” and “I see (dentist) and the team and can honestly say it a pleasure every time I visit. He explains and takes his time and his nurse is brilliant. I never feel rushed and he lets me make decisions and is always happy to show me photos and examples of what could be done”.

When they were prescribed medicines, patients felt that sufficient information was given.

Patients also felt they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.