Registered from 2 July 2024.
GP practice · independent evidence profile
Hythe Medical Centre
Rochester Road, Staines-upon-thames, TW18 3HN
CQC location 1-19417822037NHS organisation code H81122
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A registered address may be where care is managed rather than delivered.
Area information from the registered record does not establish who funds or commissions this service. ODS code H81122. Data refreshed 19 October 2026.
Location and contact
Rochester Road, Staines-upon-thames, TW18 3HN
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is well-led
Latest published evidence
Ongoing Assessment for Hythe Medical Centre
Assessment dated 10 February 2026. Published 12 October 2026.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
People were positive about the quality of their care and treatment. Results of the National GP Patient Survey 2026 showed that 78% of respondents described their overall experience of this GP practice as good, compared to the national average of 77%. Results for those who indicated they had confidence in and were listened to by the healthcare professional at their last appointment, were just below national averages. The NHS Friends and Family Test in August 2026 received 138 responses, of which 95% stated their experience of the practice was good or very good. We received feedback from people using this practice, through our Give Feedback on Care facility on our website. This feedback was overwhelmingly positive and included praise for the reception team who were described as caring and efficient. The practice staff team was described as responsive, professional and compassionate, and there was a recurring theme of praise for an excellent service. There was an active patient participation group (PPG) who represented the views of people using the practice. Representatives from the PPG described how leaders were open to their feedback and were enthusiastic in their efforts to make improvements to the patient experience. Members of the PPG had also been consulted about the plans for the new practice building, which will begin construction shortly.
GP Patient Survey 2026
What registered patients reported
94 completed questionnaires · 20.7% response rate.
Overall experience was good
Confidence interval 67.6%–86%Experience of contacting the practice was good
Confidence interval 57.7%–78.6%Last appointment met the patient’s needs
Confidence interval 72.1%–90%Healthcare professional was good at listening
Confidence interval 75.7%–92.1%Healthcare professional treated the patient with care and concern
Confidence interval 68.8%–87.3%Patient had confidence and trust in the healthcare professional
Confidence interval 83.3%–96.4%Reception and administrative team were helpful
Confidence interval 76.9%–92.5%Contacting the practice by phone was easy
Confidence interval 49.5%–71.9%Contacting the practice through its website was easy
Confidence interval 31.3%–59.2%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
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Community experiences
Patient reviews of Hythe Medical Centre
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
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Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesFamily planningTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
15 July 2016GoodCQC rating history
14 April 2016Requires improvementCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.