Alpha Dental Studio Northallerton

What CQC reported

Not applicable

People’s experience

Prior weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 2 patients. On the day of our assessment, we spoke with and saw patient feedback in the form of Friends and Family Tests from a further 347 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “Lots of care shown by dentist and staff”, “Punctual service by people who know what they are doing”, “Great with children”, “Couldn’t have been looked after better”, “Spot on, efficient, prompt”, “Fantastic service, my dentist and hygienist are the best”, “I was made to feel comfortable and safe” and “Always makes you feel at ease and explains everything to you”. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that when they were prescribed medicines, sufficient information was given.

Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.