Grappenhall Dental Practice

What CQC reported

Not applicable

People’s experience

Prior to our visit, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 21 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “[Dentist name] and his associates provide an excellent service. The practice is well run, efficient and exceptionally clean. His emergency care is superb, always managing to see you on the same day if needed. [Dentist name] is a kind and compassionate dentist and does not pressure you in anyway to have additional cosmetic treatments.” “A warm and welcoming team at reception upon arrival. Spacious, comfortable waiting area. [dentist name] and his dental team make you feel extremely comfortable, with clear and concise information when under examination. Dental work is performed in a highly professional and sympathetic manner. Me and my family wouldn’t consider going to any other dental practice”. Patients commented positively about the standards of cleanliness. “Great service. Above and beyond expectations. Clean and tidy waiting room. Friendly staff throughout. Highly recommended.” “Amazing team, always feel cared for and standard of care is exceptional. The whole practice is fresh and clean. I’m treated by [dentist name] who is fantastic.” Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. “Excellent practice. The reception staff are always very friendly and professional. My dentist, [dentist name], is extremely welcoming, professional, explains everything in detail and answers any and all questions. He always explains all treatment options and gives time to think and answer questions to make your decision. Appointments run on time, but I never feel rushed. Great practice and would recommend to anyone.” Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “I came in for my routine check-up with [dentist name], and I was extremely impressed with the level of care I received. He was very thorough throughout the appointment, took the time to explain everything clearly, and made me feel completely at ease. I never felt rushed and all of my questions were answered professionally and patiently. The reception staff were warm, friendly, and welcoming from the moment I arrived, which created a very positive experience overall. The practice itself was clean, tidy, and well organised, with a calm and comfortable atmosphere.” Patients said when they were prescribed medicines, sufficient information was given.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.