Registered from 19 April 2024.
GP practice · independent evidence profile
The Medical Centre Crabbs Cross
39 Kenilworth Close, Redditch, Worcestershire, B97 5JX
CQC location 1-19135726286NHS organisation code M81616
A registered address may be where care is managed rather than delivered.
ODS code M81616. Data refreshed 31 August 2026.
Location and contact
39 Kenilworth Close, Redditch, Worcestershire, B97 5JX
Use the provider website or telephone number to confirm opening times, services and whether this is the place where care is delivered.
CQC assessment breakdown
How the service was assessed
These are CQC key-question results for this location. A percentage is shown only where CQC publishes one.
Caring
This service is caring
Effective
This service is effective
Responsive
This service is responsive
Safe
This service is safe
Well-led
This service is not always well-led
Latest published evidence
Ongoing Assessment for The Medical Centre Crabbs Cross
Assessment dated 5 July 2024. Published 14 October 2024.
What CQC reported
The service is performing well and meeting our expectations.
People’s experience
Feedback from patients was positive regarding experiences of care. They had no concerns about waiting times for an appointment and liked being able to see a clinician of their choice. Patients stated they liked the continuity of care a smaller practice offered and this was good for their health and wellbeing. They said they could now choose between seeing a male of female GP which had been an improvement. Patients felt they were treated with dignity and respect by all staff from the moment they contacted the practice.
GP Patient Survey 2026
What registered patients reported
107 completed questionnaires · 24.9% response rate.
Overall experience was good
Confidence interval 71.5%–78.8%Experience of contacting the practice was good
Confidence interval 70.4%–77.8%Last appointment met the patient’s needs
Confidence interval 85.9%–91.4%Healthcare professional was good at listening
Confidence interval 71.1%–78.6%Healthcare professional treated the patient with care and concern
Confidence interval 70.3%–77.9%Patient had confidence and trust in the healthcare professional
Confidence interval 85.2%–90.8%Reception and administrative team were helpful
Confidence interval 74.4%–81.4%Contacting the practice by phone was easy
Confidence interval 66.2%–74%Contacting the practice through its website was easy
Confidence interval 57.6%–70.5%Survey percentages are weighted official statistics and describe the people who responded; they are not a Check My GP score or ranking. Results based on small numbers may be suppressed by the survey publisher.
Community experiences
Patient reviews of The Medical Centre Crabbs Cross
Personal reviews are moderated and shown separately from official CQC findings and the GP Patient Survey.
New
No approved community reviews yet.
Be the first to share a useful, factual experience.Registered scope
Services and regulated activities
Labels below come from the CQC location record and do not confirm current appointment availability.
Service types
Doctors/Gps
Regulated activities
Maternity and midwifery servicesTreatment of disease, disorder or injurySurgical proceduresDiagnostic and screening procedures
Specialisms
Services for everyone
Published record
Rating and report history
Use the official CQC record for complete reports, regulatory action and any changes after our last refresh.
15 January 2020GoodCQC rating history
19 December 2018GoodCQC rating history
28 January 2016GoodCQC rating history
Read this profile carefully
Evidence, not a league table.
CQC findings and GP Patient Survey results answer different questions and may cover different time periods. Neither confirms current appointment availability, NHS acceptance, opening hours or whether a provider is suitable for you.
Check the provider’s own website and the complete official CQC record before making a decision. If you need urgent medical help, use NHS 111 or call 999 in an emergency.
Independent lookup: Check My GP is not affiliated with the CQC, NHS or this provider. Providers cannot pay to change their rating or position. CQC data is reused under the Open Government Licence; GP Patient Survey results are published by NHS England and Ipsos.